Handling buyer disputes as a seller

If a winning buyer opens a dispute on their invoice, you will receive a notification. Respond through /account/seller/disputes with evidence (communications, signed contracts, photos).

1. Receive dispute notification by email and in /account/seller/disputes.
2. Review the buyer's stated reason and attach any supporting documents.
3. A Bidyear admin mediates and issues a decision within the review window.
4. If ruled in your favour, releases; if against, may be refunded to buyer.

Last updated: 2026-07-12